betNOW Privacy Policy

BETNOW is the brand name of Open Vantage Limited and is a private limited company, incorporated under the laws of England and Wales, company number 05600602, company address 1-4 King Street, London, WC2E 8HH, England.

We will during the course of offering and delivering our services be gathering, storing and processing certain information about you and/or your business. We take your privacy issues very seriously and will in no way act, or attempt to act, in any way that may jeopardize the secrecy of your private information that you may choose to provide us (“Personal Information”). Personal Information is any information about you and may include your name and address, date of birth, payment card details, details of betting transactions and account transfers and any other information you may wish to provide.

1. Consent

By using the betNOW service or by accepting the Terms and Conditions you have expressly consented to our use, disclosure and transfer of your personal information as described in this Privacy Policy.

If you wish to qualify, vary, modify or limit your consent in relation to marketing communications or in circumstances where any processing of your data is likely to cause damage or distress or such other circumstances as the law allows then you may do so in accordance with Part II of the Data Protection Act 1998 (UK) by notifying us in writing. Our contact details are located in the Contact Us pages of our website.

2. The Type Of Information We Collect And How It Is Used

For the purpose of using the betNOW service you will have to provide us with your mobile phone number and you may also be required provide us with certain information like your e-mail address, name, username, answer some questions, and choose a password.

For the purpose of verifying that you are who you claim to be and to comply with anti-money laundering and anti-terrorist financing we will conduct various checks on the information you have provided to us. We might also gather additional information about you in order to verify the information you have provided. In some instances we will do the check ourselves and in other instances we may elicit the help of an outside third party to do the check. Such outside third party may be card authorization and fraud screening partners.

To ensure a good quality of service we may monitor and record any communication you have with us whether in writing, by phone or by electronic mail. E-mail is not encrypted to / from either the public or private areas of this website. Open Vantage recommends that you do not send us Personal Information by e-mail.

If you should want to contact us through our customer support centre we may store your enquiries and the answer we provide for reporting purposes. Our reports will only be used internally in order to improve our service.

“Cookies” are small files of data that reside on your computer. For information about cookies please refer to www.allaboutcookies.org. When you use the betNOW website cookies may be attached to your computer for the following purposes.

Session cookies may be stored to allow you to carry information across pages of our site and avoid having to re-enter information or during the registration process to allow you to access stored information.

Persistent cookies may be used to help us recognise you, when you return to our website, and to allow us to tailor content to match your preferred interests. We may also use persistent cookies to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website.

Third Party Cookies may be stored to serve advertisements on our site and track whether these advertisements are clicked on by users and for statistical usage analysis.

You may decline the use of cookies by modifying the settings in your browser. However, disabling cookies may impair the performance of the betNOW website.

Open Vantage will process your Personal Information to administer your account, maintain our accounts and records, monitor website usage levels and the quality of the service we provide and to inform you, from time to time, about products and services that we consider may interest you. Open Vantage will also retain such information and may analyse it if asked to do so in order to investigate any actual or suspected criminal activity or, in respect of any event featured on our website, any threat to the integrity of that event and/or breaches of the rules of that event as laid down by the relevant governing (including sporting) bodies. All rights in the manner of recording your Personal Information held by Open Vantage (including copyright and database rights) are and shall remain its property.

3. Disclosure

We will not disclose your information to any outside third party except in the circumstances mentioned below:

a) Where required by law, for example in cases of fraud, money laundering, financing of terrorist activities or other criminal acts, or if we have grounds to believe such criminal activities is taking place, we will notify the Authorities and hand over any relevant information they might require. We might also use third parties to conduct checks to see whether such criminal activities are taking place;

b) Any regulatory or sporting body in connection with policing the integrity or enforcing the rules of a sport or game and/or prevention and detection of crime and with whom Open Vantage has agreements and there are reasonable grounds to suspect that you may be involved in a breach of such rules or the law, have knowledge of a breach of such rules or the law or otherwise pose a threat to the integrity of the relevant sport or game. Those bodies may then use your Personal Information to investigate and act on any such breaches in accordance with their procedures;

c) If we are merged or acquired by another company. If this happens, the successor company would have access to the information maintained by Open Vantage, including your account information;

d) We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety; and

e) On request disclose your information to your legal representative such as a holder of power of attorney, to your legal guardian and parents if you are underage;

4. Storing

Your information will be stored, processed and transmitted on computers situated in the United Kingdom in a safe, confidential and secure environment in accordance with UK rules and regulations. Information stored and processed for the purpose of customer support will be done in a safe, confidential and secure environment on computers in the United Kingdom.

5. General Information

We may change our Privacy Policies from time to time to be compliant with changes in legal or regulatory requirements, as we add new features and new services to betNOW or incorporate suggestions from our users. In the event that Open Vantage considers it appropriate to make any such change, you will be notified as soon as practicable.

You may at any time request a copy of your Personal Information held by Open Vantage Limited in accordance with subject access rules in the Data Protection Act 1998.

For full details of your Personal Information or any other queries you may have about our data protection policy please contact Open Vantage Limited via our contact details which are located in the Contact Us pages of our website.